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Cookies Policy

What are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They are used to store information about your session, personal preferences, and other data that helps improve the user experience.

Cookies in Storing Accounts and Passwords:

When you log in to Luminbot: Luminbot uses cookies to remember your login information. This allows you to avoid entering your account and password each time you access the service. There are two main types of cookies related to this:

Session Cookies: These are temporary cookies that are deleted when you close your browser. They help maintain your login status throughout your session.

Persistent Cookies: These cookies remain on your device even after you close your browser. If you select the "Remember me" option when logging in, Luminbot will use persistent cookies to automatically log you in on subsequent visits.

Cookies and Tracking Technologies:

We use cookies and similar technologies to improve service quality and personalize the user experience. This includes:

Session Management: Keeping you logged in and maintaining session status.
Usage Analytics: Collecting data on how users interact with the service.
Marketing: Providing relevant advertisements and measuring campaign effectiveness.
Chat Interaction Tracking: Collecting information on how you interact with the chatbot.
Audio Interaction Tracking: Collecting information on how you interact with audio, voice, and voice-over features.

Security and Privacy:

Information Security: Cookies typically do not store passwords in plain text. Instead, they use encryption or secure tokens to protect your login information.

Managing Cookies: You can control how cookies operate through your browser settings. This includes deleting existing cookies, blocking new cookies, or setting notifications when cookies are sent. However, disabling cookies may affect the functionality of some service features.

Learn More: Delete, allow, and manage cookies in Chrome - Computer - Google Chrome Help

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Privacy Policy

Information Collected by Luminbot:

Personal Information

Registration Information: Name, email, phone number, and other contact details when you register for an account.

Login Information: Username and password.

Payment Information: Credit card information or other payment methods.

Non-Personal Information

Usage Information: Data about how you interact with our services, including access time, features used, and activities on the platform.

Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your online activities.

How We Use Information

Provide and Maintain Services: To operate and improve our chatbot services.

Personalize Experience: Customize content and recommendations based on your preferences and behavior.

Communication: Send notifications, updates, and customer support.

Analysis: Gain insights into user interactions with the service to enhance quality.

Security: Ensure the safety of your information and our systems.

Information Sharing

Service Providers: Third parties that help us operate services, such as hosting, data analytics, and technical support.

Legal Requirements: When necessary to comply with laws, enforce our policies, or protect the rights, property, and safety of Luminbot and its users.

Information Security

Cookies typically do not store passwords in plain text. Instead, they use encryption or secure tokens to protect your login information.

For Chat Data:

Chat Data Collection

Chat Content: When you converse with our chatbot, we collect and store all conversation content, including the text you enter and responses from the chatbot.

Supplementary Information: In addition to chat content, we may collect additional information such as interaction time, IP address, device type, and browser used.

Purpose of Chat Data Usage

Improve Services: Analyze chat content to better understand user needs and enhance the quality and effectiveness of the chatbot.

Develop New Features: Use chat data to develop and implement new features, making the chatbot smarter and more useful.

Personalize Experience: Customize responses and recommendations based on your chat history for a personalized user experience.

Problem Resolution and Customer Support: Use chat data to assist in addressing requests, complaints, or issues you encounter while using the service.

Chat Data Security and Protection

Security Measures: We implement strict technical and organizational security measures to protect chat data from unauthorized access, use, or disclosure. This includes data encryption, strict access controls, and continuous monitoring of security systems.

Data Storage: Chat data is stored on our secure servers or those of trusted third-party service providers. The retention period depends on the purpose of use and legal requirements.

Sharing Chat Data with Third Parties

Service Providers: We may share chat data with third-party service providers to support the operation, maintenance, and improvement of our services. These parties must comply with security and data protection standards equivalent to ours.

Legal Requests: We may disclose chat data if required by law, regulation, or other legal requests from authorities.

For Images:

Image Collection and Storage

Image Collection: We do not collect any images from your device during downloads. However, we may record information about downloads, including time, type of image, and your IP address to improve services and analyze usage.

Image Storage: After downloading, images are stored on your device according to your browser or operating system’s storage settings. We do not store copies of images on our servers unless you choose to share or re-upload those images.

Image Security

We implement reasonable security measures to protect images from unauthorized access, use, or disclosure. However, you are also responsible for protecting your device from malware and other threats that may affect the safety of downloaded images.

Image Sharing

We do not share images you download with any third parties unless you consent or are required by law. If you choose to share images via social platforms or other channels, you agree to comply with the terms of service and privacy policies of those platforms.

For Audio, Voice, and Voiceovers:

Audio Data Collection and Use

Data Collection: When you use AI-generated audio, voice, or voiceover features on our website, we may collect and store audio data that you provide or generate through our service. This includes but is not limited to voice recordings, voice commands, and other audio interactions.

Data Usage: Audio data is used to improve service quality, develop new features, and personalize user experience. We may use this data to train AI models to enhance natural voice recognition and generation capabilities.

Audio Data Security and Protection

Security Measures: We implement reasonable technical and organizational security measures to protect audio data from loss, unauthorized access, alteration, or disclosure. This includes data encryption, strict access controls, and continuous monitoring of security systems.

Data Storage: Audio data may be stored on our secure servers or those of trusted third-party service providers. The retention period will depend on the purpose of use and legal requirements.

Data Retention Period

Registration and Account Data: Retained for as long as you use the service and until you request account deletion.

Chat and Interaction Data: Stored for a period of 180 days, depending on the nature and purpose of use.

Payment Data: Retained as required by law, typically for 5 to 10 years.

Non-Personal Data: May be retained indefinitely for analytical and research purposes.

Cookie and Tracking Technology Data: Retained from a few minutes to 2 years, depending on the type of cookie and purpose.

Data Deletion Process

When personal data is no longer necessary for the stated purposes or upon user request, we will take the following actions to delete the data:

Direct Deletion: Permanently remove data from our storage systems.

Anonymization: Remove the personal identification capability of the data, retaining it for aggregate analysis if necessary.

Notification and Confirmation: When deleting data at the user’s request, we will confirm that the data deletion has been completed.

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Your Rights

Access and Edit Personal Information: Log into your account to view and update your personal information.

Request Data Deletion: Contact us to request the deletion of your personal data.

Withdraw Consent: In some cases, you may withdraw your consent for the processing of your personal information.

Changes to the Privacy Policy

We may update this privacy policy over time. Any changes will be posted on this page and take effect immediately upon posting. We encourage you to review the privacy policy regularly to stay informed of the latest updates.

Terms of Use

Access and Use of Services

Account Registration: To use certain features of the service, you may need to register an account. You agree to provide accurate, complete, and up-to-date information when registering an account.

Account Security: You are responsible for securing your login information and are accountable for all activities that occur under your account. If you detect any unauthorized activity related to your account, please contact us immediately.

Intellectual Property Rights

Content and Ownership: All content, including text, images, audio, graphics, logos, and software, is owned by Luminbot or its content providers. You may not copy, distribute, reproduce, or create derivative works without our written permission.

Trademarks and Copyright: Luminbot's trademarks, symbols, and logos are our property and may not be used without prior written permission.

Legal Use and User Responsibilities

Legal Use:

You agree to use the service solely for lawful purposes and not to violate any laws, regulations, or third-party rights.

User Content:

Users are responsible for all content you create, send, post, or share through our services. You are not permitted to create or send content that violates copyright, is harmful, threatening, pornographic, or any other illegal content as defined by current law.

Users assume all risks when using the service and should verify the accuracy of information before use.

Users are responsible for the legality, ethics, and copyright of the content they create.

Disclaimer and Waiver of Warranty

Service 'As Is': Our services are provided 'as is' and 'as available' without any warranties, whether express or implied.

No Guarantee of Integrity: We do not guarantee that the service will be error-free, uninterrupted, or entirely suitable for your needs.

Disclaimer

Luminbot is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services. This includes, but is not limited to, data loss, loss of profits, or damage to reputation.

Luminbot is not responsible if users use the service for illegal purposes, violate third-party rights, or harm others.

Luminbot is not liable for any actions taken by users while using our services or outside the scope of the services provided by the company, including user-generated content, sharing, distributing, or using content on third-party platforms, social networks, or services.

Luminbot is not responsible if users violate the terms of use, policies, or regulations of third-party platforms, social networks, or services when sharing content.

Luminbot is not responsible for any consequences, damages, or disputes arising from users sharing content on platforms or services outside the company's control.

Luminbot does not guarantee that the services will always be accurate, reliable, or error-free.

Luminbot is not liable for users' copyright, trademark, or intellectual property rights violations when using the service.

Luminbot is not responsible for the mental health status of users and does not provide counseling or professional psychological support services.

Termination of Service

We reserve the right to terminate or suspend your access to the service immediately and without prior notice if you violate any terms of these Terms. Upon termination, you must cease using the service immediately.

General Terms

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Luminbot regarding the use of the service.

Severability: If any provision of these Terms is deemed invalid or unenforceable, that provision will be severed and will not affect the validity of the remaining provisions.

Non-Assignment: You may not assign your rights or obligations under these Terms without our written consent.