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Privacy Policy
This privacy policy explains how Luminbot collects, uses, discloses, and protects your personal information when you use our chatbot and website services. By using our services, you agree to the terms described in this policy.
Information Collected by Luminbot:
Personal Information
Registration Information: Name, email, phone number, and other contact details when you register for an account.
Login Information: Username and password.
Payment Information: Credit card information or other payment methods.
Non-Personal Information
Usage Information: Data about how you interact with our services, including access time, features used, and activities on the platform.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your online activities.
How We Use Information
Provide and Maintain Services: To operate and improve our chatbot services.
Personalize Experience: Customize content and recommendations based on your preferences and behavior.
Communication: Send notifications, updates, and customer support.
Analysis: Gain insights into user interactions with the service to enhance quality.
Security: Ensure the safety of your information and our systems.
Information Sharing
Service Providers: Third parties that help us operate services, such as hosting, data analytics, and technical support.
Legal Requirements: When necessary to comply with laws, enforce our policies, or protect the rights, property, and safety of Luminbot and its users.
Information Security
Cookies typically do not store passwords in plain text. Instead, they use encryption or secure tokens to protect your login information.
For Chat Data:
Chat Data Collection
Chat Content: When you converse with our chatbot, we collect and store all conversation content, including the text you enter and responses from the chatbot.
Supplementary Information: In addition to chat content, we may collect additional information such as interaction time, IP address, device type, and browser used.
Purpose of Chat Data Usage
Improve Services: Analyze chat content to better understand user needs and enhance the quality and effectiveness of the chatbot.
Develop New Features: Use chat data to develop and implement new features, making the chatbot smarter and more useful.
Personalize Experience: Customize responses and recommendations based on your chat history for a personalized user experience.
Problem Resolution and Customer Support: Use chat data to assist in addressing requests, complaints, or issues you encounter while using the service.
Chat Data Security and Protection
Security Measures: We implement strict technical and organizational security measures to protect chat data from unauthorized access, use, or disclosure. This includes data encryption, strict access controls, and continuous monitoring of security systems.
Data Storage: Chat data is stored on our secure servers or those of trusted third-party service providers. The retention period depends on the purpose of use and legal requirements.
Sharing Chat Data with Third Parties
Service Providers: We may share chat data with third-party service providers to support the operation, maintenance, and improvement of our services. These parties must comply with security and data protection standards equivalent to ours.
Legal Requests: We may disclose chat data if required by law, regulation, or other legal requests from authorities.
For Images:
Image Collection and Storage
Image Collection: We do not collect any images from your device during downloads. However, we may record information about downloads, including time, type of image, and your IP address to improve services and analyze usage.
Image Storage: After downloading, images are stored on your device according to your browser or operating system’s storage settings. We do not store copies of images on our servers unless you choose to share or re-upload those images.
Image Security
We implement reasonable security measures to protect images from unauthorized access, use, or disclosure. However, you are also responsible for protecting your device from malware and other threats that may affect the safety of downloaded images.
Image Sharing
We do not share images you download with any third parties unless you consent or are required by law. If you choose to share images via social platforms or other channels, you agree to comply with the terms of service and privacy policies of those platforms.
For Audio, Voice, and Voiceovers:
Audio Data Collection and Use
Data Collection: When you use AI-generated audio, voice, or voiceover features on our website, we may collect and store audio data that you provide or generate through our service. This includes but is not limited to voice recordings, voice commands, and other audio interactions.
Data Usage: Audio data is used to improve service quality, develop new features, and personalize user experience. We may use this data to train AI models to enhance natural voice recognition and generation capabilities.
Audio Data Security and Protection
Security Measures: We implement reasonable technical and organizational security measures to protect audio data from loss, unauthorized access, alteration, or disclosure. This includes data encryption, strict access controls, and continuous monitoring of security systems.
Data Storage: Audio data may be stored on our secure servers or those of trusted third-party service providers. The retention period will depend on the purpose of use and legal requirements.
Data Retention Period
Registration and Account Data: Retained for as long as you use the service and until you request account deletion.
Chat and Interaction Data: Stored for a period of 180 days, depending on the nature and purpose of use.
Payment Data: Retained as required by law, typically for 5 to 10 years.
Non-Personal Data: May be retained indefinitely for analytical and research purposes.
Cookie and Tracking Technology Data: Retained from a few minutes to 2 years, depending on the type of cookie and purpose.
Data Deletion Process
When personal data is no longer necessary for the stated purposes or upon user request, we will take the following actions to delete the data:
Direct Deletion: Permanently remove data from our storage systems.
Anonymization: Remove the personal identification capability of the data, retaining it for aggregate analysis if necessary.
Notification and Confirmation: When deleting data at the user’s request, we will confirm that the data deletion has been completed.
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Your Rights
Access and Edit Personal Information: Log into your account to view and update your personal information.
Request Data Deletion: Contact us to request the deletion of your personal data.
Withdraw Consent: In some cases, you may withdraw your consent for the processing of your personal information.
Rights and Choices for Using AI Chat:
Access Rights: You have the right to access the chat data you have created through our services.
Right to Request Data Deletion: You can request us to delete your chat data at any time. This request will be processed in a reasonable timeframe, in compliance with applicable legal regulations.
Opt-Out of Data Collection: You can choose not to use chat features or limit chat data collection by not interacting with the chatbot. However, this may limit your ability to use some features of the service.
Ownership and Use of Images: When you download images created by the chatbot from our website, you are granted a license to use these images for personal or commercial purposes, subject to specific terms set at the time of download.
Audio Usage Rights and Choices
Access and Edit: You have the right to access the audio data you have provided or generated through our services. You may also request to edit or update this data if necessary.
Request Data Deletion: You can request us to delete your audio data at any time. This request will be processed in a reasonable timeframe, in compliance with applicable legal regulations.
Opt-Out of Data Collection: You can choose not to use AI-generated audio, voice, or voiceover features. However, this may limit certain features or improve user experience.
Your Responsibilities
Legal Use: You commit to using images only for legal purposes and comply with all applicable laws related to copyright and intellectual property.
No Duplication: You are not permitted to copy, distribute, or create derivative products from images without written permission from Luminbot or the respective copyright owner.
Report Violations: If you notice any violations related to our images, please contact us immediately so we can address the issue promptly.
Changes to the Privacy Policy
We may update this privacy policy over time. Any changes will be posted on this page and take effect immediately upon posting. We encourage you to review the privacy policy regularly to stay informed of the latest updates.
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